Advanced Professional Certificate / Certification in Mediation (ICRM) / ISO Standard
(New Intake 2015)
: ICRM instructors - CPM, guest lecturers, and/or academic
scholars or practitioners. Please download the
for your arrangements.
: Cantonese (Supplemented with English notes)
: 40 hours
Time: Once per week or every Saturdays (To be confirmed)
Course Review study in AM session and Course Examination
in PM session)
: Kowloon Training Centre
494-496 Nathan Road, Kowloon (A copy of location map) tentatively
CPM Course Assessment
: 2 mini projects (Individual or group)
: min 12 and max 25 persons
Examination (written Multiple Choice, and Case Study-RP):
to be confirmed (Sat)
: HK$10,800 including luncheon, training notes, and reference
: Enrolment before cut off date
or 2+ persons, and related associate organizations, HK$800will be deducted per
CPM Professional Certification Process and Fee
: Examination fee waived.
: The Institute will award the professional designation of
"CPM" to the graduates. Based on the recommendations from our Institute, an
European Institution also offers a certification service for our Institute's
graduates, whom achieve good result in the examination. This helps the graduates
to further their study or have exemption of the subjects in the Master and/or
higher degree in Mediation in European Universities. For Press Interviews,
Blended / Integrative Learning & Training
This intensive course provides the core skill sets, strategies, and models
necessary for the practice of mediation. Participants are guided through a stage
process of mediation and how these stages apply to actual case studies of
mediation. Participants are offered an overview of the nature of conflict and
differing styles of human interaction and are asked to explore their unique
style of engaging or avoiding conflict and how this might affect their role as a
mediator. The course presents an overview of theories of conflict and power,
influences of gender and culture and how each helps inform a mediator's
interventions. The important skill set of negotiation, including how to apply
effective negotiation techniques, the critical issue of timing, quality
mechanism, and caucuses and other techniques to deal with impasses in the
mediation are presented. The program covers the highest professional standards
and ethics of this growing profession. Participants learn core people skills
such as reflective listening, impartiality, reframing, effective communication,
and the handling of critical moments.
ICRM takes pride in providing the most intensive, comprehensive, and effective
mediator certification training available anywhere — Learners may expect to work
hard, but will complete the training prepared to function successfully as
professional mediators, whether internally within their employing organizations,
or externally with clients.
The Institute of Crisis and Risk Management's (ICRM) Professional Mediation
has 10 comprehensive lessons, which provide "hands on"
instruction on the following topics:
- Purpose and Benefits of Mediation
In this lesson, you will learn: the purpose and benefits of mediation; your role
as a mediator; and what it takes to become an effective mediator.
- The Formal Mediation Process
In this lesson, you will learn: the purpose of the mediator s opening statement;
why parties should sign an agreement to mediate before mediation begins; how to
define the parties' dispute in a way that it can be resolved; how to establish
rapport with the parties; how to keep them focused on the goal of mediation; how
to help them develop options for resolving their dispute; and how to get them
ready to negotiate.
- Applied Communication Information and Gathering/Relationship Skills
As a mediator, you need to have both communication skills - which you will learn
in this lesson, and negotiation skills which you will learn in the next lesson.
Understand the fundamental information/data distinctions of qualitative vs.
quantitative, basic vs. applied, and traditional vs. action research.
- Practical Negotiation Strategies
In this lesson, you will learn: how the negotiation process works; and how
parties behave in negotiation. It is important for the participants to consider
different levels of resolutions for different levels of customers in the
- Functional Conflict Management
Participants will be able to define the history of conflict resolution and
understand the basic definitions of processes such as the negotiation,
mediation, arbitration, litigation and other alternative means for resolving
disputes. Participants will gain the knowledge of conflict management skills and
- Physical Scenario Management and Process Risk Fundamentals
Participants will practice and develop practical, sustainable and successful
strategies, based on customized future management tools and methods. The
scenario management is to help participants develop a comprehensive strategic
management assessment such as external analysis, internal assessment, strategic
direction, strategic plans, implementation, and performance evaluation. The
identification of possible risks and who and what may be affected by them is
necessary before risk reduction plans can be made.
- Defined Problem Solving and Decision Making
Participants will learn to have the ability to build a working relationship and
a constructive process with the parties. Participants will also have the ability
to facilitate problem solving between the parties. The decision will be made
based on the mutual benefit of the clients and parties involved.
- Legal Consideration and implications of Mediation
Participants will be able to construct durable agreements, which are
procedurally, substantively and psychologically mutually satisfactory to
- Professional Ethics, Moral Implication of mediation, and Supporting Legal
Participants will have the knowledge of standards of practice and how ethical
issues are resolved. Participants will understand concepts of mediator influence
- Mediation Specialties: family, labor, insurance, medical, business,
Project/Research: customized cases
Participants will also be able to apply practical skills, strategies and
techniques necessary for effective specialties mediation practice. Participants
will gain the necessary skills to become effective and professional mediators.
Participants will gain the ability to contract their mediation services.
: The above mention outline is a typical schedule.
Selection, sequence, emphasis, and timing of program components and
instructional activities may be adjusted to meeting the needs of participants as
On completion of the programme, participants will be able to:
- Apply advanced dispute resolution skills to conflict with situations.
- Apply concepts of conflict theory to conflict with situations at multiple system levels.
- Apply the mediation process to interpersonal conflict.
- Analyze the differences between four of the most common mediation approaches.
- Analyze conflict using the concepts of power theory.
- Analyze conflict using the concepts of empowerment theory.
- Increase self-awareness regarding approach and reaction to conflict.
- Understand the significance of power, personality and culture in mediation.
- Understand and apply skills for working through the impasse in mediation.
- Demonstrate the ability to identify hidden interests in conflict.
- Demonstrate the ability to facilitate the resolution of conflict and reach agreement.
- Demonstrate effective communication and relationship skills in mediation.
- Articulate and apply ethical standards and professional ethics for practice.
- Demonstrate a stance of neutrality and impartiality in mediation.
The Certificate / Advanced Diploma Programme consists of different modules with
a total of 60 hours (30 contact hours (Certificate) and 40+ hours (Advanced
Diploma) for self study taking). Participants will take about 3-6 months to
complete the Programme by part-time study mode.
The Institute of Crisis and Risk Management is a not-for-profit educational
organization you benefit from the savings. Participants have the option of
paying in full, which yields them a special tuition discount. Fees are shown on
Enroll today to become a more effective mediator and earn a professional
Who Should Enroll?
Anyone who negotiates can benefit from this course, - executives, managers,
professionals, sales agents, entrepreneurs, customer service representatives,
educators, and administrators will all become more effective in their jobs and
will be more persuasive after taking this course.
Assessment and Awards
At the end of each course, participants are required to submit assignments and
projects, have at least 70% attendance in each module, and pass an examination
with multiple choice questions and/or role play cases will lead to the
professional designation in CPM (Certified Professional Mediator) award by the
ICRM. A certificate or diploma will be issued to a participant who passes passes
all courses and examination respectively. The Institute of Crisis and Risk
Management will issue a Certificate of Completion to participants who meet the
above requirements. Candidates who have achieved the B grade or above in each
module at the designated academic or training institutes will recommend to be a
CPM. Candidates also need to pay the fees for certification. For those who
achieved the overall examination result below B grade, they will accept as an
associate member (ACPM) and need to pay the 50% of certification fee. When they
are fully qualified for applying the full membership after a lapse of 1 year,
they need to re-submit an application form together with document of proof and
fees for process. A copy of namelist of graduates and
國際標準化組織 (International Organization for Standardization)
The framework, principles, and process of this programme is certified to an ISO
standard and is to assist graduates in providing guidance for an organization to
plan, design, develop, operate, maintain and improve an effective and efficient
dispute-resolution process for complaints that have not been resolved by the
* It is a matter of discretion for individual employers to recognize any
qualification to which this course may lead.*
Recognition & Further Path for Professional Qualifications
A Participant satisfies the professional and educational requirement for CPM
designation. The participant plus 3 years of management experience will lead to
full certification and use of CPM as designation. Participants with lesser
experience will be admitted as Associate Members and then progress to Full
Members when the 3-year experience is achieved. Fellow membership will be open
to all qualified professionals or by invitation. The certified professional
mediator has to achieve continuing professional development (CPD) / education
programs (20 hours) as recognized by the ICRM's panel membership requirement.
This needs to be done before scheduling your recertification simulation. To
maintain the highest credibility and quality of CPM status and for the benefits
of CPMs' members, they have to go through the re-certification process ( on-line
MC test) after three years from their date of granting the designation. The
recertification process is the same every three
Applicant should fulfill either one of the following:
- Be at age of 21 or above with three year work experience
- Hold a post-secondary qualification, e.g. certificate or diploma, from a
recognized tertiary institution or technical institute, or equivalent.
- Applicants who do not meet the criteria* but show strong determination to join
the Programme may be exceptionally admitted. They will be assessed on a
case-by-case basis and may be required to do a special personal assessment to
help them develop their competency.
Please send the completed enrolment form, and the following:
1. Copies of academic qualifications;
2. Testimonials or other evidence of the applicant's working experience;
3. Cheque payable to “The Institute of Crisis and Risk Management” for tuition
Applicants should make sure the information of personal contact (correspondence
address, email a/c, telephone number, etc.) is clear and correct while
completing the enrolment form.
download the CPM Course Enrolment form.
Applications should be sent to:
The Institute of Crisis and Risk Management
Rm. 2, 20/F., Tower A, New Trade Plaza, 6 On Ping Street, Shatin, NT, Hong
Admission will be on a first-come-first-served basis for qualified applicants.
All applicants will be notified in writing/by telephone of their application
results within 2 weeks after the application deadline.
MODE OF DELIVERY:
Classes are held one/two evenings and/or one Saturday afternoon a week. This
programme consists of 10 classes of 3 hours each on evening session and/or 5
hours on a Saturday afternoon session. A class will normally involve the study
of theories, group discussions, 13 hours' role plays, simulation exercises as
well as experience or information sharing dialogue on real life case studies.
Outside the classes, participants are expected to spend extra time each week to
review the topics discussed at the classes and submit a total of 8 small
projects. Textbooks will be recommended to participants and there will be
facilitators’ notes for supplementary reading.
: 30 contact hours and 50~100 hours for self study/distance
: Teaching will be conducted in Cantonese and English.
Teaching materials, case studies, project and examinations are all in English.
Performance of participants is monitored and assessed on a continuous basis
through a variety of methods, such as assignments, class participation,
projects, multi-exercises and activities, and final written examinations
including case study on the simulated role play, Multiple choice, and final ADR.
: CPM facilitators / lecturers from universities /
distinguished guest speakers / practitioners.
: refer to the brochure and advertisement
Classes will be held on
: Participants will attend classes twice weekly:
Weekday’s evening &/or Saturday afternoon at the designated training Centre.
Classes will use a combination of facilitator input, group discussion, case
studies, role-play, videos demonstration, mini-projects, and practical
simulations. A reference list will be given out during the course.
* The Institute reserved the right to alter the schedule of class due to
unforeseen circumstances or size of the class. *
Closing Date of Application
: first come first served basis / asap
: HK$______ (refer to the advertisement and website) for the
- The fee is payable by cheque: to be paid with the submission of application
- Tuition fees are not refundable, but for unsuccessful application or if the
Programme is cancelled due to insufficient enrolment, submitted cheque(s) will
be returned to the applicants.
(Tuition Fee paid is non-refundable and non-transferable under any
ACCREDITATION AND RECOGNITION
Graduates meet the requirements for admission to membership of the Certified
Professional Mediator (CPM)
. For those who wish to apply for exemption from
professional qualification, similar and/or equivalent qualification and
experience will be considered. We also do not feel that a single course every
two years satisfies the educational growth and professional development
requirements. The lifelong learning process should be highly self motivated and
continuous. Educational sources and professional development are numerous such
as books, magazines, the internet, conferences, seminars, forum, discussion
groups, and other formal university and/or institute courses or class. Our
Institute is a self-regulated and recognized institution, and your
certificate/diploma is certification of your achievement of knowledge in the
mediation training program from which you have graduated. However it is up to
the individual organization or employer to determine acceptance of certification
from the Institute. Please download the application for CPM form
download the Application form for certification of CPM.
Other fees: (to be paid directly to the ICRM, after the Programme has commenced)
- CPM Membership Registration and Affiliate Membership fee: HK$4,000 (one-off
- Only registered candidates (designated course providers of ICRM) may
participate in the assessment process and assessment fee is at: HK$800;
- Graduates of the Professional Diploma in Mediation;
-- For those whom have the requisite qualification, the certification or
recertification fee is at HK$4000 including the role play assessment and/or mini
Advanced Negotiation and Mediation Theory and Practice: A Realistic Integrated Approach by Thomas F. Guernsey (Paperback - Nov. 1, 2005)
Basic Skills for the New Arbitrator, Second Edition by Allan H. Goodman (Paperback - May 2004)
Challenging Conflict: Mediation Through Understanding by Gary Friedman (Paperback - Sept. 25, 2009)
Dispute Resolution: Negotiation, Mediation, and Other Processes by Stephen B. Goldberg, Frank E.A. Sander, Nancy H. Rogers, and Sarah Rudolph Cole (Hardcover - May 2, 2007)
Embodied Music Cognition and Mediation Technology by Marc Leman (Hardcover - Sept. 30, 2007)
Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher, William L. Ury, and Bruce Patton (Paperback - Dec. 1, 1991)
How To Make Money as a Mediator (And Create Value for Everyone): 30 Top Mediators Share Secrets to Building a Successful Practice by Jeffrey Krivis and Naomi Lucks (Hardcover - Aug. 18, 2006)
How to Mediate Like a Pro: 42 Rules for Mediating Disputes by Mary Greenwood (Paperback - Feb. 1, 2008)
International Conflict Mediation: New Approaches and Findings by Jacob Bercovitch and Scott Sigmund Gartner (Paperback - Jan. 27, 2010)
Introduction to Statistical Mediation Analysis (Multivariate Applications Series) by David Peter MacKinnon (Paperback - Jan. 17, 2008)
The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore (Paperback - Apr. 30, 2003)
- Jennifer E. Beer, Eileen Stief. The Mediator’s Handbook.
Making Mediation Your Day Job: How to Market Your ADR Business Using Mediation Principles You Already Know by Tammy Lenski Ed.D. (Paperback - Nov. 12, 2009)
Managing a Mediation Process (Peacemaker's Toolkit) by Amy L. Smith and David R. Smock (Paperback - Aug. 13, 2007)
- Mayer, B. (2000). The Dynamics of Conflict Resolution: a Practitioner’s Guide. San Francisco: Jossey-Bass.
Mediation Analysis (Quantitative Applications in the Social Sciences) by Dawn Iacobucci (Paperback - Apr. 1, 2008)
Mediation Career Guide: A Strategic Approach to Building a Successful Practice by Forrest S. Mosten (Paperback - Sept. 18, 2001)
Mediation in a Nutshell (Nutshell Series) by Kimberlee K. Kovach (Paperback - Jan. 2003)
Mediation in the Asia-Pacific Region: Transforming Conflicts and Building Peace (Routledge Advances in International Relations and Global Politics) by Dale Bagshaw and Elisabeth Porter (Hardcover - Aug. 18, 2009)
Mediation in the Campus Community: Designing and Managing Effective Programs (Jossey Bass Higher and Adult Education Series) by William C. Warters (Paperback - Dec. 8, 2008)
Mediation in the Construction Industry: An International Review (Cib) by Penny Brooker and Suzanne Wilkinson (Hardcover - Sept. 17, 2010)
Mediation Law and Practice by David Spencer and Michael Brogan (Paperback - Feb. 12, 2007)
Mediation Representation: Advocating as a Problem-Solver in any Country or Culture by Harold I. Abramson (Perfect Paperback - Feb. 8, 2010)
Mediation Theory And Practice by James J. Alfini, Sharon B. Press, Jean R. Sternlight, and Joseph B. Stulberg (Hardcover - May 2006)
Mediation: Practice, Policy, And Ethics by Professor Carrie J Menkel-Meadow, Professor Lela Porter Love, and Professor Andrea Kupfer Schneider (Paperback - Jan. 24, 2006)
Mediation: Principles and Practice (American Casebook Series) by Kimberlee K. Kovach (Paperback - May 2004)
Mediation: Skills and Techniques 2008 by Laurence Boulle (Paperback - Mar. 8, 2008)
Mediation: The Roles of Advocate And Neutral by Professor Dwight Golann and Professor Jay Folberg (Paperback - May 26, 2006)
Meditations for Relaxation: Guided Mediations From the Buddhist Tradition by Tharpa Publications (Audio CD - Jan. 1, 2010) – Audiobook
- Moore, C. (2003). The Mediation Process: practical strategies for resolving conflict. San Francisco: Jossey-Bass.
Narrative Mediation : A New Approach to Conflict Resolution by John Winslade, Gerald D. Monk, and Gerald Monk (Hardcover - Feb. 2000)
- Roger Fisher, William L. Ury, 2002. "Getting to Yes: Negotiating Agreement Without Giving In, 2nd Edition " Bruce Patton, Eds. Boston: Houghton Mifflin Co.
- Rosenberg, M. (2005). Nonviolent Communication: A language of Life. Encinitas, CA: Puddle Dancer Press.
- Roy Lewicki, Bruce Barry (2003). Negotiation: reading, exercises, and cases Jacob Bercovitch, 2001. "International Mediation and Dispute Settlement: Evaluating the Conditions for Successful Mediation." In Negotiation Journal, Volume: 7 Issue: 1. New York: Plenum Press.
- Special reference books (US) will be recommended in class.
Tactical Media (Electronic Mediations) by Rita Raley (Paperback - May 1, 2009)
The Blackwell Handbook of Mediation: Bridging Theory, Research, and Practice (Blackwell Handbooks in Management) by Margaret S. Herrman (Hardcover - Jan. 17, 2006)
The Divorce Mediation Handbook: Everything You Need to Know by Paula James (Paperback - June 4, 1997)
The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships by Nora Doherty and Marcelas Guyler (Paperback - May 28, 2008)
The Go Between: Jan Eliasson and the Styles of Mediation by Isak Svensson and Peter Wallensteen (Paperback - Dec. 1, 2010)
The Handbook of Family Dispute Resolution: Mediation Theory and Practice (The Jossey-Bass Library of Conflict Resolution) by Alison Taylor (Paperback - Apr. 19, 2010)
The Mediator's Handbook by Jennifer E. Beer and Eileen Stief (Paperback - July 1, 1998)
8 Minute Meditation: Quiet Your Mind. Change Your Life. by Victor N. Davich (Paperback - July 6, 2004)
112 Ways to Succeed in Any Negotiation or Mediation: Secrets from a Professional Mediator by Steven G. Mehta (Hardcover - June 2, 2009)
Other textbooks / reference books / articles will be recommended in class.
The ICRM reserves the right to cancel or postpone its programs in the event of
insufficient registration, instructor or facilitator illness, severe weather, or
unforeseen circumstances. In the event of programme cancellation, registrants
will be notified immediately and all fees will be returned in full.
The Institute of Crisis and Risk Management reserves the rights to make
alterations to the contents of the programme or any course or module of the
programme without prior notice. These messages on the website do not form any
part of a contract and/or formal membership between any person and ICRM.