CPM Program

Advanced Diploma / Professional Certificate / Certification in Mediation (ICRM) / ISO Standard
(New Intake 2018)

Instructor: ICRM instructors - CPM, guest lecturers, and/or academic scholars or practitioners. Please download the Course Ad , Course Supplement or Course Enrollment Form for your arrangements.

Language Used: Cantonese (Supplemented with English notes) 

Total Hours:40-60 hours (Certificate / Diploma Respectively)

Time: Once per week or every Saturdays (To be confirmed)
Course Review study in AM session and Course Examination in PM session)

Venue: Kowloon Training Centre
494-496 Nathan Road, Kowloon (A copy of location map) tentatively 

CPM Course Assessment: 2 mini projects (Individual or group)
Class Size: min 12 and max 25 persons 

Examination (written Multiple Choice, and Case Study-RP): to be confirmed (Sat)

Tuition Fee: HK$13,800 including luncheon, training notes, and reference books.

Special Discount: Enrolment before cut off date, or 2+ persons, and related associate organizations, HK$800will be deducted per person.)

CPM Professional Certification Process and Fee: Examination fee waived.

Accreditation: The Institute will award the professional designation of "CPM" to the graduates. Based on the recommendations from our Institute, an European Institution also offers a certification service for our Institute's graduates, whom achieve good result in the examination. This helps the graduates to further their study or have exemption of the subjects in the Master and/or higher degree in Mediation in European Universities. For Press Interviews, please enter PI-2011, and P2-2012 for details.

Blended / Integrative Learning & Training

This intensive course provides the core skill sets, strategies, and models necessary for the practice of mediation. Participants are guided through a stage process of mediation and how these stages apply to actual case studies of mediation. Participants are offered an overview of the nature of conflict and differing styles of human interaction and are asked to explore their unique style of engaging or avoiding conflict and how this might affect their role as a mediator. The course presents an overview of theories of conflict and power, influences of gender and culture and how each helps inform a mediator's interventions. The important skill set of negotiation, including how to apply effective negotiation techniques, the critical issue of timing, quality mechanism, and caucuses and other techniques to deal with impasses in the mediation are presented. The program covers the highest professional standards and ethics of this growing profession. Participants learn core people skills such as reflective listening, impartiality, reframing, effective communication, and the handling of critical moments.

ICRM takes pride in providing the most intensive, comprehensive, and effective mediator certification training available anywhere — Learners may expect to work hard, but will complete the training prepared to function successfully as professional mediators, whether internally within their employing organizations, or externally with clients.

The Institute of Crisis and Risk Management's (ICRM) Professional Mediation Diploma Course has 10 comprehensive lessons, which provide "hands on" instruction on the following topics:


  1. Purpose and Benefits of Mediation
    In this lesson, you will learn: the purpose and benefits of mediation; your role as a mediator; and what it takes to become an effective mediator.
  2. The Formal Mediation Process
    In this lesson, you will learn: the purpose of the mediator s opening statement; why parties should sign an agreement to mediate before mediation begins; how to define the parties' dispute in a way that it can be resolved; how to establish rapport with the parties; how to keep them focused on the goal of mediation; how to help them develop options for resolving their dispute; and how to get them ready to negotiate.
  3. Applied Communication Information and Gathering/Relationship Skills
    As a mediator, you need to have both communication skills - which you will learn in this lesson, and negotiation skills which you will learn in the next lesson. Understand the fundamental information/data distinctions of qualitative vs. quantitative, basic vs. applied, and traditional vs. action research.
  4. Practical Negotiation Strategies
    In this lesson, you will learn: how the negotiation process works; and how parties behave in negotiation. It is important for the participants to consider different levels of resolutions for different levels of customers in the process.
  5. Functional Conflict Management
    Participants will be able to define the history of conflict resolution and understand the basic definitions of processes such as the negotiation, mediation, arbitration, litigation and other alternative means for resolving disputes. Participants will gain the knowledge of conflict management skills and best practices.
  6. Physical Scenario Management and Process Risk Fundamentals
    Participants will practice and develop practical, sustainable and successful strategies, based on customized future management tools and methods. The scenario management is to help participants develop a comprehensive strategic management assessment such as external analysis, internal assessment, strategic direction, strategic plans, implementation, and performance evaluation. The identification of possible risks and who and what may be affected by them is necessary before risk reduction plans can be made.
  7. Defined Problem Solving and Decision Making
    Participants will learn to have the ability to build a working relationship and a constructive process with the parties. Participants will also have the ability to facilitate problem solving between the parties. The decision will be made based on the mutual benefit of the clients and parties involved.
  8. Legal Consideration and implications of Mediation
    Participants will be able to construct durable agreements, which are procedurally, substantively and psychologically mutually satisfactory to disputants.
  9. Professional Ethics, Moral Implication of mediation, and Supporting Legal Documents
    Participants will have the knowledge of standards of practice and how ethical issues are resolved. Participants will understand concepts of mediator influence and neutrality.
  10. Mediation Specialties: family, labor, insurance, medical, business, banking…
    Project/Research: customized cases

    Participants will also be able to apply practical skills, strategies and techniques necessary for effective specialties mediation practice. Participants will gain the necessary skills to become effective and professional mediators. Participants will gain the ability to contract their mediation services.

Please note: The above mention outline is a typical schedule. Selection, sequence, emphasis, and timing of program components and instructional activities may be adjusted to meeting the needs of participants as they learn.

On completion of the programme, participants will be able to:



  1. Apply advanced dispute resolution skills to conflict with situations.
  2. Apply concepts of conflict theory to conflict with situations at multiple system levels.
  3. Apply the mediation process to interpersonal conflict.
  4. Analyze the differences between four of the most common mediation approaches.
  5. Analyze conflict using the concepts of power theory.
  6. Analyze conflict using the concepts of empowerment theory.
  7. Increase self-awareness regarding approach and reaction to conflict.
  8. Understand the significance of power, personality and culture in mediation.
  9. Understand and apply skills for working through the impasse in mediation.
  10. Demonstrate the ability to identify hidden interests in conflict.
  11. Demonstrate the ability to facilitate the resolution of conflict and reach agreement.
  12. Demonstrate effective communication and relationship skills in mediation.
  13. Articulate and apply ethical standards and professional ethics for practice.
  14. Demonstrate a stance of neutrality and impartiality in mediation.

The Certificate / Advanced Diploma Programme consists of different modules with a total of 60 hours (30 contact hours (Certificate) and 40+ hours (Advanced Diploma) for self study taking). Participants will take about 3-6 months to complete the Programme by part-time study mode.

The Institute of Crisis and Risk Management is a not-for-profit educational organization you benefit from the savings. Participants have the option of paying in full, which yields them a special tuition discount. Fees are shown on this table.

Enroll today to become a more effective mediator and earn a professional Diploma/Certificate!

Who Should Enroll?
Anyone who negotiates can benefit from this course, - executives, managers, professionals, sales agents, entrepreneurs, customer service representatives, educators, and administrators will all become more effective in their jobs and will be more persuasive after taking this course.

Assessment and Awards
At the end of each course, participants are required to submit assignments and projects, have at least 70% attendance in each module, and pass an examination with multiple choice questions and/or role play cases will lead to the professional designation in CPM (Certified Professional Mediator) award by the ICRM. A certificate or diploma will be issued to a participant who passes passes all courses and examination respectively. The Institute of Crisis and Risk Management will issue a Certificate of Completion to participants who meet the above requirements. Candidates who have achieved the B grade or above in each module at the designated academic or training institutes will recommend to be a CPM. Candidates also need to pay the fees for certification. For those who achieved the overall examination result below B grade, they will accept as an associate member (ACPM) and need to pay the 50% of certification fee. When they are fully qualified for applying the full membership after a lapse of 1 year, they need to re-submit an application form together with document of proof and fees for process. A copy of namelist of graduates and accredited CPM is attached.

國際標準化組織 (International Organization for Standardization)
The framework, principles, and process of this programme is certified to an ISO standard and is to assist graduates in providing guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization 

* It is a matter of discretion for individual employers to recognize any qualification to which this course may lead.*

Recognition & Further Path for Professional Qualifications
A Participant satisfies the professional and educational requirement for CPM designation. The participant plus 3 years of management experience will lead to full certification and use of CPM as designation. Participants with lesser experience will be admitted as Associate Members and then progress to Full Members when the 3-year experience is achieved. Fellow membership will be open to all qualified professionals or by invitation. The certified professional mediator has to achieve continuing professional development (CPD) / education programs (20 hours) as recognized by the ICRM's panel membership requirement. This needs to be done before scheduling your recertification simulation. To maintain the highest credibility and quality of CPM status and for the benefits of CPMs' members, they have to go through the re-certification process ( on-line MC test) after three years from their date of granting the designation. The recertification process is the same every three years.

Applicant should fulfill either one of the following:
- Be at age of 21 or above with three year work experience
- Hold a post-secondary qualification, e.g. certificate or diploma, from a recognized tertiary institution or technical institute, or equivalent.
- Applicants who do not meet the criteria* but show strong determination to join the Programme may be exceptionally admitted. They will be assessed on a case-by-case basis and may be required to do a special personal assessment to help them develop their competency.

Please send the completed enrolment form, and the following:
1. Copies of academic qualifications;
2. Testimonials or other evidence of the applicant's working experience;
3. Cheque payable to “The Institute of Crisis and Risk Management” for tuition fee

Applicants should make sure the information of personal contact (correspondence address, email a/c, telephone number, etc.) is clear and correct while completing the enrolment form.

Please download the CPM Course Enrolment form.

Applications should be sent to:
The Institute of Crisis and Risk Management

Rm. 2, 20/F., Tower A, New Trade Plaza, 6 On Ping Street, Shatin, NT, Hong Kong

Admission will be on a first-come-first-served basis for qualified applicants. All applicants will be notified in writing/by telephone of their application results within 2 weeks after the application deadline.

Classes are held one/two evenings and/or one Saturday afternoon a week. This programme consists of 10 classes of 3 hours each on evening session and/or 5 hours on a Saturday afternoon session. A class will normally involve the study of theories, group discussions, 13 hours' role plays, simulation exercises as well as experience or information sharing dialogue on real life case studies. Outside the classes, participants are expected to spend extra time each week to review the topics discussed at the classes and submit a total of 8 small projects. Textbooks will be recommended to participants and there will be facilitators’ notes for supplementary reading.

Duration: 30 contact hours and 50~100 hours for self study/distance learning/tutorial study.

Language Used: Teaching will be conducted in Cantonese and English. Teaching materials, case studies, project and examinations are all in English.

Assessment Methods:
Performance of participants is monitored and assessed on a continuous basis through a variety of methods, such as assignments, class participation, projects, multi-exercises and activities, and final written examinations including case study on the simulated role play, Multiple choice, and final ADR.

Instructor(s): CPM facilitators / lecturers from universities / distinguished guest speakers / practitioners.

Commencement Date: refer to the brochure and advertisement

Classes will be held on: Participants will attend classes twice weekly: Weekday’s evening &/or Saturday afternoon at the designated training Centre. Classes will use a combination of facilitator input, group discussion, case studies, role-play, videos demonstration, mini-projects, and practical simulations. A reference list will be given out during the course.

* The Institute reserved the right to alter the schedule of class due to unforeseen circumstances or size of the class. *

Closing Date of Application: first come first served basis / asap
Tuition Fee: HK$______ (refer to the advertisement and website) for the whole programme.
- The fee is payable by cheque: to be paid with the submission of application form
- Tuition fees are not refundable, but for unsuccessful application or if the Programme is cancelled due to insufficient enrolment, submitted cheque(s) will be returned to the applicants.

(Tuition Fee paid is non-refundable and non-transferable under any circumstances.)

Graduates meet the requirements for admission to membership of the Certified Professional Mediator (CPM). For those who wish to apply for exemption from professional qualification, similar and/or equivalent qualification and experience will be considered. We also do not feel that a single course every two years satisfies the educational growth and professional development requirements. The lifelong learning process should be highly self motivated and continuous. Educational sources and professional development are numerous such as books, magazines, the internet, conferences, seminars, forum, discussion groups, and other formal university and/or institute courses or class. Our Institute is a self-regulated and recognized institution, and your certificate/diploma is certification of your achievement of knowledge in the mediation training program from which you have graduated. However it is up to the individual organization or employer to determine acceptance of certification from the Institute. Please download the application for CPM form:

Please download the Application form for certification of CPM.

Other fees: (to be paid directly to the ICRM, after the Programme has commenced)
- CPM Membership Registration and Affiliate Membership fee: HK$4,000 (one-off joining fee);
- Only registered candidates (designated course providers of ICRM) may participate in the assessment process and assessment fee is at: HK$800;
- Graduates of the Professional Diploma in Mediation;
-- For those whom have the requisite qualification, the certification or recertification fee is at HK$4000 including the role play assessment and/or mini project(s).

Recommended Books:



Other textbooks / reference books / articles will be recommended in class.

*本會保留更改上課日期、時間、地點、師資、內答及單元授課次序作出調配、更改、 取消之決定權

The ICRM reserves the right to cancel or postpone its programs in the event of insufficient registration, instructor or facilitator illness, severe weather, or unforeseen circumstances. In the event of programme cancellation, registrants will be notified immediately and all fees will be returned in full.  

The Institute of Crisis and Risk Management reserves the rights to make alterations to the contents of the programme or any course or module of the programme without prior notice. These messages on the website do not form any part of a contract and/or formal membership between any person and ICRM.